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Data Sync Error

Only complete the following steps if you have already followed the “Data Not Showing in the App” and “App Not Syncing” troubleshooting steps and the issue has not been resolved.

Written by Bernard Treacy

Steps:

  1. Close all apps

    • Tap the three lines at the bottom of the tablet

    • Select “Close All

  2. Open the DigiTally Core app settings

    • Press and hold the “DigiTally Core” app icon until a menu appears

    • Select the ⓘ Information icon

  3. Open Storage

    • Select “Storage

  4. Clear the app data

    • Select “Clear Data” at the bottom of the screen

    • Confirm when prompted

  5. Reopen DigiTally Core

    • Open the “DigiTally Core” app

  6. Log in

    • Enter your DigiTally Core login credentials

  7. Log in and allow the app to “Sync”

    • Wait for the app to complete the sync

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